How we work
Every provider's systems, contracts and pressures differ, so delivery starts with understanding yours, not with a login. What follows is the same six stages every time — the answers at each stage are yours.
We start with your numbers — carers, shifts, visit mix, admin time — and build the business case before you commit to anything.
The point isn't to sell you a platform. It's to work out, honestly, whether the maths actually works for your operation.
A short, neutral baseline survey for frontline carers and management, then one-to-one conversations — carers, coordinators, registered managers, leadership.
The framing is always "how do we get you more time in front of clients", never accusatory or tech-first — and the survey measures exactly the numbers the ROI model runs on (minutes per visit, unpaid catch-up time, CQC prep hours), so the business case is built on your measured baseline, not our claims.
Repeated after the pilot beds in, it becomes your before-and-after evidence.
Recording conversations in someone's home is a serious responsibility, and we treat it that way. Before any data is captured, one of our CISO consultants works alongside you to get the foundations right — the Data Protection Impact Assessment, lawful basis and consent model, data-handling and retention processes, and the documentation an inspector or a worried family member would expect to see.
It's not a form we hand over; it's work we do with you. Consented capture, UK/EU data handling, encryption in transit and at rest, and raw audio deleted once a note is structured are built in from the start — not bolted on afterwards.
The result: you adopt Veritrend with the security and information-governance questions already answered, not left for you to worry about.
Veritrend sits alongside your existing care-planning and rostering systems — Access, Birdie, PASS and others — reading visit and care-plan data and writing confirmed notes back.
No migration, no rip-and-replace. The systems your team already uses keep doing what they do; Veritrend adds the layer that reads across them.
Training centres on the pendant: one press in, one press out, and narrating the visit so the record writes itself.
The wearable only earns its keep if visits are narrated well — so we train carers to be naturally descriptive: asking the questions the care plan needs out loud, calling out points of interest so they land in the record ("Doris, it looks like you've had a fall — what time did that happen?"), and using spoken triggers like "raise an incident" to generate pre-filled forms.
Then the system itself keeps teaching: if something's missing from a note, it's flagged the same day — not at a monthly one-to-one.
A small pilot — a handful of carers, real visits, real notes — then the trend layer switches on: nutrition, hydration, pain, mobility and more, read across every visit, with early-warning flags for team review.
Who we talk to
Leadership see the financial and compliance picture. Registered managers see their clients and teams. Coordinators see today's visits. One platform, each level seeing what matters to them.
Common questions
Early access
